LEGAL
DOCUMENTATION

Data Controller: AdvancedCreativeForge, C. Puente del Grajal 16, Colmenar Viejo, Madrid, Espana. Email: [email protected]

1. Data Collection & Purpose. AdvancedCreativeForge collects personal data exclusively for the purpose of delivering contracted digital agency services. This includes names, email addresses, phone numbers, business information, and project specifications submitted through our contact forms, email communications, or direct engagement channels. We collect this data under Article 6(1)(b) of the EU General Data Protection Regulation (GDPR) to perform pre-contractual measures and fulfill contractual obligations.

2. Legal Basis for Processing. We process your personal data based on: (a) consent granted when you submit information through our website (Article 6(1)(a) GDPR); (b) contractual necessity for service delivery (Article 6(1)(b) GDPR); and (c) legitimate interest in improving our service quality and operational efficiency (Article 6(1)(f) GDPR).

3. Data Retention. Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Contract-related data is retained for a minimum of 5 years in compliance with Spanish tax and commercial record-keeping obligations under Ley General Tributaria. Data submitted through contact forms without a resulting contract is deleted after 12 months of inactivity.

4. Third-Party Data Sharing. AdvancedCreativeForge does not sell, rent, or distribute personal data to third parties for marketing purposes. Data may be shared with: payment processing partners (Stripe) for transaction facilitation; cloud infrastructure providers operating under EU-approved Standard Contractual Clauses; and analytics providers processing data under data processing agreements compliant with Article 28 GDPR.

5. International Data Transfers. Any transfer of personal data outside the European Economic Area (EEA) is conducted exclusively under EU-approved legal mechanisms, including Standard Contractual Clauses (SCCs) or adequacy decisions as recognized by the European Commission under Article 46 GDPR.

6. Your Rights. Under EU GDPR, you have the right to: access your personal data (Article 15); rectification of inaccurate data (Article 16); erasure of data ("right to be forgotten") (Article 17); restriction of processing (Article 18); data portability (Article 20); and objection to processing (Article 21). You may exercise these rights by contacting [email protected] with proof of identity.

7. Data Security. AdvancedCreativeForge implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, in compliance with Article 32 GDPR. These measures include encryption in transit and at rest, access controls, regular security audits, and staff training on data protection obligations.

8. Supervisory Authority. You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Espanola de Proteccion de Datos - AEPD) if you believe your data protection rights have been infringed. Website: www.aepd.es.

1. What Are Cookies. Cookies are small text files stored on your device when you visit a website. They enable the website to recognize your device and remember if you have visited before.

2. Cookies Used by AdvancedCreativeForge. Our website employs the following categories of cookies:

• Essential Cookies. Required for core website functionality, including session management and navigation. These cannot be disabled as the website would not function without them.
• Functional Cookies. Used to remember your preferences, such as cookie acceptance status (stored via localStorage). These enhance your experience but are not strictly necessary.
• Analytics Cookies. If enabled, these collect anonymized data about how visitors interact with our website, helping us optimize performance and user experience.

3. Cookie Consent. In compliance with Article 7 and Recital 32 of the EU GDPR, and the ePrivacy Directive (2002/58/EC), AdvancedCreativeForge obtains your explicit consent before deploying non-essential cookies. Our cookie banner allows you to accept or decline tracking cookies. You may modify your preferences at any time by clearing your browser's local storage or contacting us directly.

4. Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Disabling essential cookies may impair website functionality.

5. Third-Party Cookies. Our website may include embedded content from third-party services (e.g., Google Maps). These services may set their own cookies according to their respective privacy policies. AdvancedCreativeForge does not control third-party cookie deployment.

6. Changes to This Policy. AdvancedCreativeForge reserves the right to update this Cookies Policy to reflect changes in technology, legislation, or operational practices. Updates will be posted on this page with a revised effective date.

1. Scope. These Reimbursement Terms apply to all services provided by AdvancedCreativeForge, C. Puente del Grajal 16, Colmenar Viejo, Madrid, Espana, to its clients. They form part of the Service Agreement between AdvancedCreativeForge and the client.

2. Cooling-Off Period. In accordance with Spanish consumer protection law (Real Decreto Legislativo 1/2007, Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios), clients who are natural persons acting outside their professional activity have the right to withdraw from the contract within 14 calendar days of purchase, without providing justification. Withdrawal must be communicated in writing to [email protected].

3. Milestone-Based Reimbursement. For projects structured around defined milestones, reimbursement requests are evaluated against the completion status of each milestone: (a) Completed milestones are not eligible for reimbursement unless a material defect in deliverables is demonstrated; (b) Partially completed milestones may be eligible for proportional reimbursement based on the percentage of deliverables not yet produced; (c) Unstarted milestones are eligible for full reimbursement of the allocated amount.

4. Service Defects. If deliverables materially fail to meet the specifications outlined in the project scope document, AdvancedCreativeForge will, at its discretion: (a) rectify the defect at no additional cost within a reasonable timeframe; or (b) issue a proportional reimbursement reflecting the degree of non-conformity.

5. Non-Refundable Items. The following are not eligible for reimbursement: (a) work already completed and approved by the client; (b) third-party costs incurred on behalf of the client (e.g., domain registrations, hosting fees, paid advertising spend); (c) strategic consulting hours already delivered.

6. Reimbursement Process. Reimbursement requests must be submitted in writing within 30 days of the relevant invoice date. AdvancedCreativeForge will acknowledge receipt within 5 business days and process approved reimbursements within 14 business days via the original payment method or bank transfer.

7. Dispute Resolution. In the event of a reimbursement dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing alternative dispute resolution mechanisms. Applicable law is the legislation of the Kingdom of Spain, and courts in Madrid shall have jurisdiction.

1. Parties & Scope. This Service Agreement is entered into between AdvancedCreativeForge (hereinafter "the Agency"), located at C. Puente del Grajal 16, Colmenar Viejo, Madrid, Espana, and the client engaging the Agency's services (hereinafter "the Client"). This agreement governs all digital agency services including but not limited to campaign management, brand development, web development, content strategy, and analytics.

2. Engagement Model. Services may be engaged through: (a) a fixed-scope project with defined deliverables, timelines, and fees; (b) a retainer agreement for ongoing services billed monthly; or (c) a time-based engagement for consulting and advisory services. The specific engagement terms will be documented in a separate Statement of Work (SOW) or Proposal document referenced herein.

3. Payment Terms. Unless otherwise specified in the SOW: (a) Invoices are issued upon delivery of milestones or at the beginning of each billing cycle for retainer engagements; (b) Payment is due within 14 calendar days of invoice date; (c) Late payments accrue interest at the rate established by the Spanish Civil Code (Article 1108) at 1.5 times the statutory interest rate; (d) The Agency reserves the right to suspend services if payment remains outstanding beyond 21 days.

4. Intellectual Property. Upon full payment of all applicable invoices: (a) All final deliverables and work product created specifically for the Client become the intellectual property of the Client; (b) The Agency retains ownership of pre-existing frameworks, tools, methodologies, and general knowledge applied during service delivery; (c) The Agency may reference the engagement in portfolio materials unless the Client explicitly objects in writing.

5. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of this agreement for a period of 3 years. Confidential information includes business strategies, financial data, client lists, and unpublished methodologies.

6. Limitation of Liability. AdvancedCreativeForge's total aggregate liability under this agreement shall not exceed the total fees paid by the Client in the 12 months preceding the claim. The Agency shall not be liable for indirect, consequential, or incidental damages, including but not limited to loss of revenue, data, or business opportunity.

7. Termination. Either party may terminate this agreement: (a) With 30 days' written notice for ongoing engagements; (b) Immediately upon material breach that remains uncured for 14 days after written notice. Upon termination, the Client shall pay for all work completed up to the termination date, and the Agency shall deliver all completed work product.

8. Data Protection. Both parties shall comply with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection laws (LOPDGDD - Ley Organica 3/2018). Where the Agency processes personal data on behalf of the Client, a separate Data Processing Agreement shall be executed in accordance with Article 28 GDPR.

9. Governing Law & Jurisdiction. This agreement is governed by the laws of the Kingdom of Spain. Any disputes arising from or relating to this agreement shall be subject to the exclusive jurisdiction of the courts of Madrid, Espana, without prejudice to the Client's right to bring proceedings in their country of domicile as permitted under EU consumer protection regulations.

10. Amendments. No modification of this agreement shall be valid unless made in writing and signed by both parties. AdvancedCreativeForge reserves the right to update these terms with 30 days' notice for existing engagements.